Salesforce Certified Nonprofit Cloud Consultant

What can happen if you delete an account in NPSP?

1. Only Soft Credits are deleted

2. All associated relationships and donations are deleted

3. The account can be restored immediately

4. Only the account record is deleted

The correct answer is: All associated relationships and donations are deleted

When an account is deleted in the Nonprofit Success Pack (NPSP), it results in the deletion of all associated relationships and donations linked to that account. This is because in Salesforce, accounts serve as the foundational record for individuals, households, or organizations, and their associated data—including relationships with other records and donation histories—are interconnected. When an account is removed, it cannot simply sever ties from related records without impacting the integrity of the data structure. Deleting the account implies that Salesforce must also remove the dependent data to maintain the system's consistency and avoid orphaned records. This interconnected nature is in place to ensure that reporting, analytics, and historical data remain accurate and functional. Therefore, when considering the impact of deleting an account within the NPSP, it is crucial to recognize that all data linked to that account will also be affected, leading to a complete removal of relationships and donation records associated with it. In contrast, other options imply either limited deletion of data or restoration capabilities that do not accurately reflect the NPSP's handling of account deletions. The overall consequence of deleting an account emphasizes the importance of careful consideration before proceeding with such an action in the NPSP.